At the Gundam Galaxy, we understand when you order a model kit, you want it as soon as possible and we do our best to get it to you quickly! All orders placed for in stock items ship out within 24 hours - orders placed before 3PM Eastern Time will most likely ship out that same day except on weekends. Weekend orders ship out on Monday. Our orders ship from our store location in Massachusetts. We typically use USPS Priority Mail for most shipments, which is usually a 1-2 business day delivery time. During the Covid-19 crisis, the mail can be delayed at times. We send out tracking information as soon as we print the label for your package so you can know when to expect delivery.
We do allow for exchanges of unopened items. Please notify us in advance if you intend to return something. Return shipping is at the expense of the buyer. If an item is received damaged, we will exchange that at no cost to the buyer. Sometimes in shipping the box of an item may become damaged, but the model kit inside the box is absolutely fine. So please inspect the contents of the box before reporting damages. If the model itself is fully intact, we will not cover the costs of return shipping.